Privacy Policy

 

Last updated: 13 October 2026

At The Vine Restaurant, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or submit a reservation enquiry.

1. Who We Are

The Vine Restaurant is located at:

7 The Grove Promenade
Ilkley, West Yorkshire
LS29 8AF

Telephone: 01943 609312
Email: booking@vineilkley.co.uk
Website: www.vineilkley.co.uk

For questions about this policy or your personal information, please contact us using the details above.

2. Information We Collect

When you submit a reservation enquiry or contact us through our website, we may collect:

  • Your name
  • Your email address
  • Your telephone number
  • Your preferred booking date and time
  • The number of guests attending
  • Any additional information you choose to include in your enquiry

We may also process limited technical information necessary to operate and protect our website.

3. How We Use Your Information

We use your personal information to:

  • Respond to reservation enquiries
  • Check availability and arrange bookings
  • Contact you regarding your reservation
  • Manage changes or cancellations
  • Respond to questions or customer enquiries
  • Maintain the security and operation of our website

We do not automatically add customers who submit reservation enquiries to a marketing mailing list.

4. Our Legal Basis for Using Your Information

Under UK data protection law, we process personal information where we have a lawful basis to do so.

For reservation enquiries and bookings, this will generally be because processing is necessary to take steps at your request before entering into a booking agreement or to fulfil an agreed reservation.

For general enquiries and website security, we may rely on our legitimate interests in operating our business, responding to customers and protecting our website.

5. How Your Information Is Stored

When you submit a form through our website:

  • Your enquiry is sent to The Vine Restaurant by email.
  • A copy is stored securely within our WordPress website administration system.
  • Authorised staff and website administrators may access this information where necessary to manage reservations or maintain the website.

We take reasonable measures to protect personal information from unauthorised access, loss or misuse.

6. How Long We Keep Your Information

We retain reservation enquiries and customer information only for as long as reasonably necessary to manage bookings, respond to enquiries and meet any applicable legal obligations.

We periodically review stored information and delete records when they are no longer required.

7. Cookies and Google Maps

Our website may use essential cookies or similar technologies necessary for its operation and security.

We do not currently use Google Analytics.

Our website includes Google Maps to help visitors find our restaurant.

The interactive Google Map does not load automatically. Visitors can choose to load it by clicking the relevant button.

When you choose to load Google Maps, Google may collect information about your device and your interaction with the map, and may use cookies or similar technologies.

For more information, please see Google’s Privacy Policy:

https://policies.google.com/privacy

8. Sharing Your Information

We do not sell your personal information.

We may share limited personal information with trusted service providers where necessary to operate our website and manage our business, including website hosting, email and IT support providers.

These providers may process information on our behalf, subject to appropriate data protection requirements.

We may also disclose information where required by law.

Where personal information is transferred outside the UK, we will ensure that any legally required safeguards are in place.

9. Your Data Protection Rights

Under UK data protection law, you have certain rights concerning your personal information, depending on the circumstances.

These may include the right to:

  • Request access to information we hold about you.
  • Ask us to correct inaccurate information.
  • Request deletion of your personal information.
  • Request restrictions on how your information is processed.
  • Object to certain uses of your information.
  • Request the transfer of your information where applicable.
  • Withdraw consent where processing relies on consent.

To exercise your rights, please contact us using the details provided above.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

ICO website: https://ico.org.uk

10. External Websites

Our website may contain links to third-party websites, including social media platforms and Google Maps.

We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our website, services or legal requirements.

Any changes will be published on this page with an updated revision date.

12. Contact Us

For questions about this Privacy Policy or how we handle your personal information, please contact:

The Vine Restaurant
7 The Grove Promenade
Ilkley, West Yorkshire, LS29 8AF

Email: booking@vineilkley.co.uk
Telephone: 01943 609312